Privacy Policy

‍1. Information We Collect

We collect the following personal information about you when you become an Aiden user:

• Contact Information: Your name and email address.
• Usage Data: Information about how you use the Service, such as the features you access, the frequency of use, and communication logs with your customers.

We also collect personal information about your customers from your invoicing system:

• Contact Information: The name of customer contacts and their email addresses.
• Correspondence: Emails exchanged between Aiden and your customer contacts.

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2. How We Use Your Information

We use your personal information for the following purposes:

• To provide the Aiden Service: This includes sending automated reminders and notifications to your customers regarding outstanding invoices, facilitating communication between you and your customers, and generating reports on your collection activities.
• To communicate with you: From time to time we will send you information about the Aiden service and your subscription. 
• To improve the Service: We analyse usage data to improve the performance and functionality of the Service.
• To comply with legal obligations: We may need to disclose your personal information to comply with legal requirements or court orders.

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3. Sharing Your Information

We may share your personal information with the following third parties:

• Cloud Infrastructure Providers: We store data on secure cloud servers provided by third-party service providers.
• AI Service Providers: We make use of AI models provided by third-party service providers to draft correspondence and make decisions about when to contact customers.
• Professional Advisors: We may share your information with legal, financial, or other professional advisors if necessary.
• We will only share your personal information with third parties in accordance with this Privacy Policy and applicable data protection laws. We will require all third-party service providers to maintain appropriate security measures to protect your information.

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4. Data Retention

We will retain your personal information for as long as necessary to provide the Aiden Service, comply with legal obligations, and resolve disputes. We will then delete or anonymize your personal information in a secure manner.

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5. Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to access your personal information and request a copy.
• Correction: You have the right to correct any inaccurate or incomplete personal information.
• Deletion: You can request the deletion of your personal information in certain circumstances.
• Restriction: You can restrict our processing of your personal information.
• Objection: You can object to the processing of your personal information for marketing purposes.
• To exercise any of these rights, please contact us at ask@useaiden.com.

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6. Security

We take reasonable steps to protect your personal information from unauthorised access, disclosure, modification, or loss. These steps include:

• Implementing appropriate technical and organisational security measures.
• Using encryption for data transmission and storage.
• Limiting access to your personal information to authorised personnel.

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7. Cross-Border Data Transfers

Your personal information may be transferred to and processed in countries outside of New Zealand and Australia. We will take appropriate safeguards to ensure that your information is protected in accordance with this Privacy Policy and applicable data protection laws.

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8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated Privacy Policy on our website and contacting you via email.