Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Aiden service ("Service"), which is an AI agent that integrates with your accounting system and communicates with your customers to chase late invoices. Aiden is provided by Aiden AI ("we", "us", or "our").
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By using the Service, you agree to be bound by these Terms.

1. Who can use Aiden?

You must be authorised to enter into these Terms on behalf of your business or organisation.

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2. Your Responsibilities

You are responsible for:

  • Providing accurate and complete information when setting up your Aiden account.
  • Maintaining the security of your account credentials.
  • Complying with all applicable laws and regulations when using the Service.
  • Ensuring that Aiden has permission to collect your customers’ contact information and contact them. Including obtaining their consent if required.
  • Reviewing and updating your account information regularly.

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3. Our Responsibilities

  • We will use commercially reasonable efforts to provide the Service in a reliable and secure manner.
  • We will make commercially reasonable efforts to correct any errors or bugs in the Service promptly.
  • We will comply with all applicable data privacy laws in New Zealand and Australia according to our Privacy Policy.

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4. Data Ownership and Security

  • You own all of the data you provide to the Service, including customer information and invoice details.
  • We will use commercially reasonable efforts to protect your data from unauthorised access or disclosure.
  • You are responsible for the security of your own data and systems.

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5. Fees and Payment

  • Aiden offers different subscription plans with varying fees. You will be able to see the current pricing on our website.
  • Payment is due in advance for your chosen subscription period.
  • We reserve the right to change our pricing at any time, with notice provided to you. This pricing will apply at the start of your next subscription period.

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6. Term and Termination

  • These Terms will remain in effect until terminated by either party.
  • You may terminate your use of the Service at any time by contacting us. However, any fees paid in advance are non refundable.
  • We may terminate your access to the Service for any reason, including violation of these Terms.

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7. Disclaimer of Warranties

TO THE EXTENT ALLOWABLE BY LAW, THE SERVICE IS PROVIDED "AS IS" AND WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

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8. Limitation of Liability

WE WILL NOT BE LIABLE FOR ANY DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, INCLUDING ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES.

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9. Indemnity

We indemnify you against all losses, costs (including legal costs), expenses, demands or liability from a third party claiming that our Service infringes their intellectual property rights.

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10. Dispute Resolution

Any dispute arising out of or relating to these Terms will be settled by the courts of New Zealand according to the laws of New Zealand.

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11. Entire Agreement

These Terms constitute the entire agreement between you and us regarding the Service.

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12. Changes to the Terms of Service

We may update these Terms from time to time. We will notify you of any changes by posting the new Terms on our website. Any changed terms are applicable from the start of your next subscription period.

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Contact Us

If you have any questions about these Terms, please contact us.

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